Ep 15. The future of transformation

In discussion with John Duigenan of IBM.

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In this technology-special episode, Suvo Sarkar is in discussion with John Duigenan, the General Manager - Global Financial Services Industry at IBM. 

What do banks get wrong in transformation programs? Is hyper-personalization the future of customer service? What technologies will impact the banking industry most profoundly in the next decade? And why do most banks work in silos? 

In an interesting conversation with Suvo in New York, John explains why he still writes code, how he practices servant leadership and how scuba diving has taught him to be calm. 

Research by : Shekhar Krishnamurthy
Location courtesy : P K Gulati
Production : Poddster Studios

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