Guest bio
- IBM Distinguished Engineer and General Manager for IBM's Global Financial Services Industry.
- Still writes code, unusual for a senior executive, and practises servant leadership.
- A scuba diver, he credits diving with teaching him to stay calm.
John Duigenan is an IBM Distinguished Engineer and General Manager for IBM's Global Financial Services Industry. His work connects technology with the needs of banks undergoing transformation: what banks get wrong in transformation programmes, whether hyper-personalisation is the future of customer service, which technologies will reshape banking over the next decade, and why so many banks still work in silos. Unusually for a senior executive, he still writes code, and he practises servant leadership. He is a scuba diver, and credits diving with teaching him to stay calm.
Show notes
In this technology-special episode, Suvo Sarkar is in discussion with John Duigenan, the General Manager - Global Financial Services Industry at IBM.
What do banks get wrong in transformation programs? Is hyper-personalization the future of customer service? What technologies will impact the banking industry most profoundly in the next decade? And why do most banks work in silos?
In an interesting conversation with Suvo in New York, John explains why he still writes code, how he practices servant leadership and how scuba diving has taught him to be calm.
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